Shipping Policy

HomeShipping Policy

Thank you for choosing Aarohan Publications. We are committed to delivering your books safely and efficiently. This Shipping Policy outlines our shipping process, delivery timelines, charges, and other important information.


1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During book launches, promotional campaigns, or festive seasons, processing times may be slightly longer.

2. Shipping Coverage

Aarohan Publications currently ships across India.

For international shipping inquiries, please contact our customer support before placing your order.


3. Delivery Timeline

Estimated delivery times are:

  • Within Assam: 2–5 Business Days
  • Northeast India: 3–7 Business Days
  • Rest of India: 5–10 Business Days

Delivery times are estimates and may vary depending on the courier partner, weather conditions, remote locations, or unforeseen circumstances.


4. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

From time to time, Aarohan Publications may offer:

  • Free Shipping Promotions
  • Discounted Shipping
  • Special Festival Offers

These offers are subject to specific terms and conditions.


5. Order Tracking

Once your order has been dispatched, you will receive:

  • Order Confirmation Email
  • Shipping Confirmation
  • Tracking Number (if available)

Customers can track their shipment using the tracking details provided by the courier partner.


6. Delivery Attempts

Our courier partners will generally make multiple delivery attempts.

If delivery is unsuccessful due to:

  • Incorrect address
  • Customer unavailable
  • Invalid contact number

the package may be returned to Aarohan Publications. Re-shipping charges may apply.


7. Address Accuracy

Customers are responsible for providing accurate:

  • Full Name
  • Delivery Address
  • Landmark (if applicable)
  • PIN Code
  • Mobile Number

Aarohan Publications shall not be responsible for delays or failed deliveries resulting from incorrect information provided by the customer.


8. Damaged or Incorrect Orders

If you receive:

  • A damaged book
  • A defective copy
  • An incorrect title

please contact us within 7 days of receiving your order.

To process your request, kindly provide:

  • Order Number
  • Photographs of the package and product
  • Brief description of the issue

Upon verification, we will arrange for a replacement or another appropriate resolution.


9. Delays Beyond Our Control

Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Strikes
  • Government restrictions
  • Public holidays
  • Transportation disruptions
  • Severe weather conditions

In such situations, Aarohan Publications will make every effort to keep customers informed.


10. Undeliverable Packages

If an order is returned because it could not be delivered due to incorrect address details or repeated failed delivery attempts, customers may be required to pay additional shipping charges for re-dispatch.


11. Lost Shipments

If your order has not been delivered within the expected timeframe, please contact our customer support. We will coordinate with the courier partner to investigate the shipment and provide an update as soon as possible.